Privacy Policy

Effective Date: 19/11/2024
Last Updated: 19/11/2024

PT Vidavox Inovasi Digital ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information in compliance with applicable data protection laws, including requirements set forth by Meta for the use of WhatsApp Business services.

1. Information We Collect

We collect and process the following types of personal information:

1.1 Information You Provide Directly

• Your      name, phone number, email address, and any other details you provide      through forms, customer service inquiries, or communication channels.

1.2 Automatically Collected Information

• Interaction      data from WhatsApp, such as message history, user preferences, and device      details (e.g., IP address, operating system, browser type).

1.3 Third-Party Information

• Data      received from Meta’s WhatsApp Business Platform APIs, subject to your      consent and Meta’s privacy terms.

2. How We Use Your Information

We use your information to:

1. Provide      customer support and respond to inquiries.
2. Facilitate      communication via WhatsApp Business and related channels.
3. Improve      our products and services through insights and analytics.
4. Comply      with legal obligations and Meta’s platform policies.

3. Sharing of Information

We do not sell your personal information. However, we may share your data with:

1. Service      Providers: Trusted third-party vendors that support our operations,      such as hosting services, analytics providers, or communication tools.
2. Meta      Platforms: To enable communication via WhatsApp Business and for      compliance with Meta’s platform policies.
3. Legal      and Regulatory Authorities: When required to comply with laws,      regulations, or legal processes.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute data security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access,      correction, or deletion of your data.
• Object      to or restrict certain types of data processing.
• Withdraw      consent where processing is based on consent.
• Lodge      complaints with a relevant data protection authority.

To exercise these rights, please contact us at [Insert Contact Email].

7. Use of WhatsApp Business

When you communicate with us via WhatsApp, Meta Platforms may collect and process your information according to their privacy policies. For more information, refer to Meta’s Privacy Policy.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to our website, with the "Last Updated" date reflecting the latest revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PT Vidavox Inovasi Digital
Email: ariansyah@vidavox.ai
 

Address: Gedung Artha Graha, 26 Floor (SCBD) Unit 2601. Jalan Jend. Sudirman No 52-53. Jakarta (Indonesia)